shop faq
Updated October 2020
What is processing time?
Processing time is the time I need to prepare an order for shipping.
What is your current processing time?
Processing time varies and is increased due to holiday demand & impacts on shipping due to Covid-19 shipping. Average processing time is 5-7 business days for non-custom items. For details, see individual items.
What happens after my order is shipped?
You will receive a shipping notification via SMS and/or email. This is an automated service. Shipping times vary and I am not responsible for delays due to carrier demand/capability. If you have questions about your order, please email me with your order number and we will get it sorted out.
Do you offer returns/exchanges?
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Apparel
- Custom or personalized orders
- Digital downloads
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.